Greater Charlotte NC’s Only Bird and Exotic Pet Veterinary Hospital
Griffin Exotics is the only bird and exotic pet veterinary hospital in the greater Charlotte, North Carolina area. We exclusively treat birds and exotic pets. We strive for professional service with a personal feel. In fact, we’re on a first name basis with all of our patients. We know our clients trust us to provide care and comfort to their pets, a responsibility that we both relish and revere. After all, whether scaly or soft, feathered or furry, we know that your pets are family, too.
COVID-19 and our practice.
Everyone at Griffin Exotics is aware of both the challenges that the novel Coronavirus (COVID-19) has placed on our communities as well as the need for us to provide care to the most unusual members of our clients’ families.
As we are a small hospital with limited staff, we are particularly vulnerable to situations that may require that any of our team are asked to isolate/quarantine during this time. We have had staff out for reasons other than COVID-19 (as well as anyone can know at this point) – and because of the COVID-19 situation, we have encouraged them to self-isolate for the @ 14 days as recommended by the CDC and our local Cabarrus Health Alliance. These events have added to the evidence that has led us to the following announcement.
We will no longer be seeing any wellness, elective, or non-emergency patients for now. We will do our best to be available for medication refills for chronic illness management (these can be shipped to owners, or placed in an area outside the hospital for pick up) – these medications will need to be paid for via credit card prior to pick up. We will also do what we can within the laws of the NCVMB to provide care via online communications (emails with images or videos, etc) for current patients.
New clients to our hospital will not be able to have their pets diagnosed or treated in this way (via phone or online methods) as the establishment of a doctor-client-patient relationship must be done in person. Therefore, new clients and patients can only be medically evaluated and treated by having them dropped off (see details below).
If a patient needs to be seen in the hospital for acute/significant illness, here are the steps that will be taken to ensure that the pet receives excellent care and that we maintain our minimal interpersonal contact:
- All pets must be in carriers.
- Clients will wait in their car for a staff member (wearing personal protective equipment) to meet them at the car, and bring the pet (in a carrier) into the office.
- A phone consultation with Dr. Griffin, Dr. Edgerton or another staff member will then take place concerning the details of the issues the patient is facing (including the length of time and severity of the problem, and other details), We will need a valid cell phone number for each client to accomplish this.
- A physical examination will be performed on the pet and recommendations for testing and/or treatments will be made.
- In lieu of signing an estimate, a witnessing of this agreement by 2 staff members will suffice as permission and acceptance of the medical plan.
- It will be determined if the pet will be treated and returned to the owner quickly (as an outpatient) or brought into the hospital for longer term care.
Pet carriers (all pets will have to be in a pet carrier to be seen) will be disinfected when the pet is in the hospital, and then returned to the owner either when the pet is discharged or immediately upon presentation if it becomes obvious that the pet will be hospitalized for an extended period of time.
The patient will then receive testing and/or therapy as discussed, and plans made to discharge the patient will be considered on a case by case basis.
We understand that these measures may seem extreme, but they are quite similar to protocols in place at the NC State College of Veterinary Medicine and other Specialty clinics throughout our region and the United States.
Our desire for the safety of our communities and our patients makes this a difficult situation in general. Limiting interpersonal contact is the most effective way to help manage the challenges that COVID-19 has brought to all of the world, and we would like to do our part while still providing a high level of service to our clients and patients. To this point, we will likely be limiting our hours of availability, at least temporarily. Please call or check our website or Facebook page for any changes to our daily availability.
We hope that during these unusual times all of our clients and their family members stay healthy, safe and aware of the recommendations of our local, state and federal health agencies.
More information on the COVID-19 situation can be found at:
If you have any questions for us during this time, please call us at 704 932 8111 (leave a voice mail if we don’t answer) or email us at firstname.lastname@example.org. While we are making this announcement on Facebook as well as our homepage (https://griffinexotics.com/), we will not be answering questions on Facebook in a timely manner.
Thank you for taking the time to read this – and thank you for being a part of the Griffin Exotics Family. It is our pleasure to care for “The More Exotic Members of Your Family.”
Dr. Griffin and the staff at Griffin Exotics